At Just Energy, we are actively monitoring the changing situation around COVID-19 and are taking measures to protect the health and safety of our employees. We understand our customers are concerned during this uncertain time and want to assure you of our commitment to providing uninterrupted customer service.
The Government of Alberta has mandated a payment deferral program for impacted residents as part of their COVID-19 response. For details on the payment deferral program, click here. For details on the Government of Alberta’s full CODIV-19 response, click here. Participants in the Alberta payment deferral program will be responsible for payment of any charges accrued during the deferral period. If you would like to enroll in the payment deferral program, please use the following steps:
Open Just Energy’s “Contact Customer Support” form here.
Complete the form with your information, including account number.
Under “Case Type”, select “Billing Inquiry.”
In the subject, type “Alberta Deferral Program.”
In the description, please state your request for enrollment in the Alberta payment deferral program.
All customers will be responsible for keeping their account in good standing, regardless of mail disruptions. Because there could be longer than desired wait times to speak to an agent, we strongly encourage the use of Just Energy’s self-service options available on the My Energy World online account page here. Customers without an online account can use the link and select “Register”.
From the My Energy World online account, customers can view and pay their bill, read bill explanations and access service information. We strongly recommend our customers transition to electronic account communications when possible. By providing your email address, we can conveniently deliver your bills to any device. Please visit our Alberta Portal to update the account information here. In the event that there is an interruption to customer service at one or more of our call centers, we would like our customers to be prepared by enrolling in any of our automatic payment programs listed on the “My Current Bill” page through the “Bills & Payments” menu in their My Energy World online account. Customers may select the Pre-Authorized Debit Plan, Internet/Banking option, or Mail option.
If you would prefer to pay your bill by phone, please call our automated system at 1-866-253-6480.
If you have any questions, please refer to our FAQ here.
For additional information about COVID-19, visit the Public Health Agency of Canada here.