What is EPCOR?
EPCOR is a utility provider operating electrical, natural gas, and water transmission and distribution networks. The company was founded in 1891 and serves two million customers throughout the United States and Canada.1 The only area in Alberta where it operates as an energy utility provider is Edmonton.
As a utility company, EPCOR provides the infrastructure that powers your home. However, it relies on energy partners like Just Energy to sell and deliver electricity to your house.
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EPCOR Service Areas
EPCOR Energy is a utility company in Edmonton, Alberta. It serves over a million customers, providing water, electricity, and natural gas products to residents.2
Shop Electricity Rates in the EPCOR Service Area
Edmonton’s vibrant arts scene, expansive river valley, and strong job market make it a well-rounded city for both families and professionals.
Electric companies available for the EPCOR area include Just Energy.
How Just Energy Operates in EPCOR’s Service Areas
You can choose your retail electricity provider in deregulated energy areas like Edmonton. Just Energy is one retail electric provider within EPCOR’s service area. It buys electricity at wholesale prices and resells it to its customers at their plan’s rates. Just Energy handles all questions and issues related to servicing your plan.
EPCOR is a transmission and distribution service provider (TDSP) whose job is to ensure the necessary equipment and infrastructure are in place to power your home. Electric towers, poles, wires, lines, and meters are owned and maintained by the utility company. EPCOR is also responsible for reading power meters and responding to outages.
Learn more about the difference between utility companies vs. energy provider.
How to Contact EPCOR
Contact EPCOR for meter problems and questions or to report an outage or emergency, such as downed power lines.
EPCOR FAQS
Does EPCOR offer electricity plans?
No, EPCOR doesn’t offer electricity plans. Instead, it works with energy companies like Just Energy to provide electricity plans. EPCOR does have a retail electricity arm, called Encor by EPCOR, with electricity plans.
Is there a way to lower TDU charges from EPCOR?
No, you can’t reduce TDU charges from EPCOR. These fees are fixed and regulated by provincial utility commissions in Canada. All customers within your area pay the same TDU charges regardless of their REP.
How are utility companies different from energy providers in Canada?
Utility companies have different roles from energy providers. Utility companies ensure your home is energy-ready, while energy providers sell you the electricity needed to power your home.
How is Just Energy different from EPCOR?
Just Energy differs from EPCOR because it’s a retail energy provider rather than a utility company. Just Energy sells you the electricity you need through an energy plan. It handles only plan-related customer service and billing matters.
Who should I contact when there is a power outage?
If your utility company is EPCOR, contact them at 780-412-4500.
Find out why over a million customers trust Just Energy!
Sources:
- EPCOR. “History.” Accessed December 27, 2025. https://www.epcor.com/ca/en/about/our-company/history.html
- EPCOR. “Edmonton.” Accessed December 27, 2025. https://www.epcor.com/ca/en/about/our-company/where-we-operate/edmonton.html