What is AEP Energy?
AEP (American Electric Power) Energy is an electric delivery company serving 5.6 million customers in 11 states.1,2 AEP Energy was founded in 1906 as an electric and gas utility company servicing Illinois and states near the Atlantic coast.3 AEP Texas’s regional headquarters in Corpus Christi, Texas, delivers power to more than a million Texas homes, businesses, and industries. AEP relies on retail electricity providers (REP) like Just Energy to service your home energy needs.
Just Energy Plans Available in the AEP Energy Service Area
AEP Texas Energy Service Areas
AEP provides electricity delivery services primarily in South and West Texas, including cities such as Laredo, Brownsville, and Abilene.4
Shop Electricity Rates in the AEP Energy Service Area
Laredo Electricity Rates
Laredo’s rich history and fusion of American and Mexican cultures make it a popular destination for those seeking an authentic South Texas cultural experience.
Brownsville Electricity Rates
Brownsville’s subtropical climate and proximity to the Mexican border will make you wonder if you’re still on American soil.
Abilene Electricity Rates
Known as the “Storybook Capital of America,” you’ll find over 40 children’s book character sculptures scattered throughout Abilene.
Some electric companies available for the AEP Texas Energy area include Just Energy, Amigo Energy, and Tara Energy.
How Just Energy Operates in AEP Texas Energy’s Service Areas
The transmission and distribution of your electricity is managed by the utility company. It is also known as your Transmission and Distribution Service Provider (TDSP). The utility company is responsible for monitoring and measuring your home or business’s energy consumption, and it owns the energy infrastructure, such as towers, wires, poles, and lines.
This is different from a retail electric provider, also known as an energy provider or electric company. A REP like Just Energy buys electricity in bulk from producers and sells it to customers like you.
In a deregulated market, you can choose which REP you want to sign up with. When you enroll with Just Energy, we handle your customer service and billing. We offer affordable and competitive electricity rates in Texas. Just enter your zip code and view our Texas electricity plans for your area.
How to Contact AEP Texas Energy
AEP’s customer service can help with outages, infrastructure issues (meters, power poles, and lines), and energy emergencies (downed power lines, gas leaks).
Customer Service:
877-373-4858
Email Address:
Website:
Report an Outage:
866-223-8508 or online submission form
AEP Texas Energy FAQs
Does AEP offer electricity plans?
No, AEP doesn’t offer electricity plans. It only delivers the electricity to your house. Retail energy providers like Just Energy offer electricity plans. Just Energy has both fixed and variable-rate plans for greater flexibility.
Is there a way to lower TDU charges from AEP Energy?
No, you can’t lower AEP’s TDU charges because they are regulated and set by the Public Utility Commission of Texas (PUCT). All households in your area have the same TDU charges.
How are utility companies different from energy providers in Texas?
A utility company oversees the transmission and distribution of your electricity. It measures the energy consumption within your residential or commercial property. Additionally, the utility company owns the energy infrastructure, including the towers, wires, poles, lines, and more.
On the other hand, a retail electric provider (REP; also known as an energy provider) purchases electricity wholesale from energy producers and then sells it to its customers.
How is Just Energy different from AEP Energy?
Just Energy is an energy provider, while AEP Texas is a utility company. You buy your electricity from Just Energy, and AEP ensures the right infrastructure is in place to deliver it to your home.
Who should I contact when there is a power outage?
If your utility company is AEP Energy, contact them at 866-223-8508 or visit their site. See AEP Texas’s live outage map for updates.
Find out why over a million customers trust Just Energy!
Sources:
- AEP Energy. “Operating Companies.” Accessed November 16, 2025. https://www.aep.com/about/businesses/opcos/
- AEP Energy. “About AEP Texas.” Accessed November 16, 2025. https://www.aeptexas.com/company/about/
- AEP Energy. “Our Commitment.” Accessed November 16, 2025. https://www.aep.com/about/our-commitment/
- AEP Energy. “Facts at a Glance.” Updated June 25, 2023. /www.aeptexas.com/lib/docs/company/about/2022AEPTexasFactSheet_6-25-2023–Final.pdf