Just Energy vs. TXU Energy:
If you’re looking for an electricity provider in Texas, then you’ve probably come across Just Energy and TXU Energy, two of the largest energy providers in the state. Both offer renewable energy plans, free electricity on nights or weekends, and other electricity plans to meet the needs of residential customers.
While TXU Energy is only available in this state of Texas, Just Energy caters to service areas in multiple states and several Canadian provinces.
So how can you choose between them? We’ve put together this guide to Just Energy vs. TXU Energy to help you decide which energy company is right for you.
Find out why over a million customers trust Just Energy!
Just Energy vs. TXU Energy: An Overview
Just Energy is based in Ontario, Canada, and Houston, Texas, with customers in 13 U.S. states and 6 Canadian provinces. In addition to electricity, it also offers natural gas services in some markets. Texas customers can sign up with Just Energy directly, as well as its two subsidiaries, Tara Energy and Amigo Energy.
TXU Energy is based in Irving, Texas, and can trace its history back to the 1800s, when its predecessors, the Dallas Electric Lighting Company and the Fort Worth Electric Light and Power Company, entered the market. After merging and rebranding several times, it was bought by Vistra Corp, which also owns several power plants in the U.S.
Just Energy vs. TXU Energy in Texas
Since Texas is the only state that TXU Energy is available in, we’ll focus on comparing Just Energy vs. TXU Energy in the Lone Star State. But are they available everywhere in Texas? No. While most of Texas has a deregulated energy market, there are a few regions in which you’ll have to get your electricity from a local utility company.
For everyone else, you can choose from dozens of Texas electricity providers, including Just Energy and TXU Energy. All of the retail electricity providers (REPs) use the same Texas power grid, and they’ll pass charges from your local Transmission and Delivery Utility Company (TDU), such as ONCOR or AEPC.
Otherwise, electric companies are free to package their electricity services into a wide range of variable-rate and fixed-rate plans. That’s why it pays to shop around to make sure you’re getting the best plan for based on your average energy usage.
Why Just Energy Plans Stand Out
- Free plan switches1
- The ability to take your services with you (for free) if you move2
- Eco-friendly add-on options
- AutoPay, for easy payment
- Stat Rewards: Includes bill credits, discounts, and personalized energy-saving insights displayed on smart thermostats and the thermostat’s app.
- GoodBundle: Provides extra electricity rate discounts and HomeWater filtration system discounts, plus waives late payment fees and disconnection notice fees, depending on the selected subscription option.
- Refer a Friend: Gives bill credits for you and your friend when they sign up for an electricity plan through your referral code.
How Do Just Energy and TXU Energy Plans Compare?
For example, some TXU Energy plans and Just Energy plans are similar because they include free electricity on certain days or times. However, Just Energy’s plan with free nights offers one more hour of free electricity each day than TXU’s similar plan.
Additionally, the Just Energy GoodBundle subscription options extend benefits that TXU Energy plans don’t offer, including, depending on the selected subscription tier.
- Discounted energy rates
- Disconnection Notice Fee Protection
- No late payment penalties (a feature most providers don’t waive)
- Exclusive discount on HomeWater filtration systems
Just Energy also offers other ways to save, including free nighttime electricity and flexible contract options. TXU Energy plans focus instead on seasonal discounts.
Comparing features for Just Energy and TXU Energy plans can help weed out which are the best TXU Energy plans and the best Just Energy plans for your household.
Your Power, Your Terms
Pick from short-term or long-term plans to enjoy maximum flexibility. You call the shots!
Just Energy vs. TXU Energy Reviews
Aside from their energy plans and policies, how do these two companies compare when it comes to customer service and satisfaction? Let’s take a look at Just Energy vs. TXU Energy reviews and customer service options to see how they stack up.
Contact Details
First, how easy is it to get in touch with them if you need help with your account? Just Energy has several different contact methods, including a contact form you can fill out on its website and a live chat service. They also have phone operators available at 1-866-587-8674 during the following times:
- 8 am to 7 pm (CST) Monday through Friday
- 9 am to 6 pm (CST) Saturday
TXU Energy also has an email form and live chat options available during certain times of the day. You can call their phone operators 24/7 at 866-278-4898.
Account Management
These days, many customers want to be able to manage their energy services online without having to deal with phone calls or bills in the mail. How easy is that to do with Just Energy vs. TXU Energy?
Both companies offer an online web portal and a mobile app so you can pay your bill, set up AutoPay, enroll in paperless billing, and more. Just Energy also has an Advisor app that you can download to help you stay informed about weather forecasts, local power outages, and your home energy usage.
If you need to move to a new address, you can take your plan with you as long as the same services are available in your new location. TXU lets you schedule your move up to 90 days in advance so there aren’t any delays getting set up when you move in.
If you’re thinking of moving to another state, you may have more luck with Just Energy since it’s available in more locations than TXU.
As for closing your account, both companies charge a cancellation fee if you need to end your contract early. The highest cancellation fee with Just Energy is $175, while with TXU, it could be as high as $295.
Customer Reviews
What do real customers have to say about Just Energy vs. TXU Energy? At Consumer Affairs, Just Energy has a rating of 4 out of 5 stars, compared to 2.3 stars for TXU.
Although both companies had some complaints about rising electricity prices, customers thought that TXU’s usage fees and bill credits were especially hard to understand.
The Public Utility Commission of Texas received 362 complaints about TXU Energy in a six-month period, most of them related to billing. Just Energy had 72 billing complaints during the same period, fewer than TXU, Pulse Power, and Reliant Energy.
Check Energy Rates in Your ZIP Code Today
Because of energy deregulation in Texas, residential customers have multiple options to choose from when it comes to powering their home. In addition to Just Energy and TXU Energy, there’s Direct Energy, Gexa Energy, Constellation Energy, and more. The best plan for you is subjective as it’ll depend on how much electricity you use and when you use it.
With seasonal bill credits and free electricity plans, Just Energy gives Texans several ways to keep their energy bills under control. If you live outside of Texas, you may still be able to sign up for electricity or natural gas if it’s available in your state.
Enter your ZIP code below to see which plans are available in your area.
Just Energy vs. TXU Frequently Asked Questions
What should I consider when comparing energy plans?
What is the best way to compare Just Energy rates with TXU Energy rates?
Disclaimers
- Just Energy will help you find a plan that fits your needs. Please note that new plans will come with a new contract and the end date of the new contract will change to reflect the terms of the new plan. There is no fee to make a plan change, but you will be subjected to the terms and conditions of the new plan as an existing customer.
- While Just Energy does not charge any fees for transferring services within Texas, please check with your utility for potential additional charges. In the event of a utility change due to relocation, you must choose a new plan.