Customer Bill of Rights
Protecting Your Rights
At Just Energy, we are committed to developing policies and procedures to protect the rights of our customers and ensure that we have their best interests at the forefront of everything we do.
As a customer, you have the right to:
- Be treated with respect and integrity.
- Choose your energy supplier without being pressured into signing a contract.
- Take advantage of our competitive rates and innovative products.
- Know what energy program you have signed up for and how it will impact your monthly bills.
- Understand what you will be paying for energy each month with no hidden fees.
- Select green energy alternatives to offset your carbon footprint and contribute to a cleaner environment.
- Request and receive a copy of your contract.
- Address any questions you may have with our knowledgeable Customer Service Representatives by calling 1-833-214-0559.
- Protect your privacy – view our Privacy Protection Policy.
- Receive added value for choosing Just Energy as your preferred energy provider.