Billing and Payments | Just Energy

Billing Payment FAQs

Green Energy

Billing Payment FAQs for California

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

Contact your local utility to determine any disconnection penalties that may apply.

FAQ’s for Delaware

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

Just Energy does not bill separately from your utility bill in most states and territories, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

FAQ’s for Georgia

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

FAQ’s for Illinois

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area. Illinois customers can enroll in budget billing—Just Energy accounts for this option in the commodity portion of your utility bill.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

Just Energy does not bill separately from your utility bill in most states and territories, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

FAQ’s for Indiana

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Budget billing means that you pay a set amount each month for the bill. Typically, the company will look at the amount you spent last year and then add a percentage to it, to cover the cost of inflation and divide the amount over 12 months. You can contact your local utility to see if it offers budget billing in your area. Illinois customers can enroll in budget billing—Just Energy accounts for this option in the commodity portion of your utility bill.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

Just Energy does not bill separately from your utility bill in most states and territories, it is simply listed as your supplier. Contact your utility to determine what methods can be used to pay your bill.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

FAQ’s for Maryland

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Contact your local utility to determine any disconnection penalties that may apply.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

FAQ’s for Massachusetts

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

Contact your local utility to determine any disconnection penalties that may apply.

FAQ’s for Michigan

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

Contact your local utility to determine any disconnection penalties that may apply.

FAQ’s for New Jersey

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

Contact your local utility to determine any disconnection penalties that may apply.

FAQ’s for New York

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

Contact your local utility to determine any disconnection penalties that may apply.

FAQ’s for Ohio

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

In general, utility companies charge for energy distribution, transmission, and delivery. To learn more about what other fees they may apply, you should contact your utility company directly. There is no switching fee, however, your Just Energy rate for supply will not include the related charges, taxes and other amounts charged by your utility. These may include charges relating to transmission, delivery, uplift, congestion, and service charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

Refer to your plan’s Terms and Conditions to learn more about your contract. If you live in Texas, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. You can also sign in to the Just Energy Advisor app to check your current account status, billing history, current charges, and other details. Need to speak a customer care agent directly? Call 1-866-587-8674 to speak with someone who can help you with your account.

We do our best to work with our customers to settle outstanding balances. However, if the balance remains unpaid for too long (length of time may vary by state, province, or territory) we may work with a collection agency to settle balances for commodity supplies and exit fees.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

If your energy bill comes from your local utility company, contact them for more information regarding late payments. California customers incur a late fee of 1.5% of the total past due amount.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility. California customers do not incur a disconnect notice fee.

Contact your local utility to determine any disconnection penalties that may apply.

FAQ’s for Alberta

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information.

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility. All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

We offer budget-billing to our Alberta customers. Call us at 1-866-926-3227 to enroll in budget billing.

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time even when you’re away. It’s the fastest and safest way to pay your bill. Call our contact center (1-866-587-8674) to enroll your account on this plan.

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Please call us at 1-866-926-3227 to discuss your other plan options.

It reflects historical usage linked with the sites. This information is obtained from your local utility.

Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

If you live in Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674. Email: [email protected] Please contact your local utility for questions relating to all other charges on your bill.

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Please contact our customer service team for further assistance. Contact your local utility to determine any disconnection penalties that may apply.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

FAQ’s for British Columbia

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

BC Sample Bill | Ontario Sample Bill

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility. All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

We offer budget-billing to our Alberta customers. Call us at 1-866-926-3227 to enroll in budget billing.

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time even when you’re away. It’s the fastest and safest way to pay your bill. Call our contact center (1-866-587-8674) to enroll your account on this plan.

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Please call us at 1-866-926-3227 to discuss your other plan options.

It reflects historical usage linked with the sites. This information is obtained from your local utility.

Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

If you live in Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674. Email: [email protected] Please contact your local utility for questions relating to all other charges on your bill.

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Please contact our customer service team for further assistance. Contact your local utility to determine any disconnection penalties that may apply.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

FAQ’s for Ontario

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

BC Sample Bill | Ontario Sample Bill

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility. All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

We offer budget-billing to our Alberta customers. Call us at 1-866-926-3227 to enroll in budget billing.

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time even when you’re away. It’s the fastest and safest way to pay your bill. Call our contact center (1-866-587-8674) to enroll your account on this plan.

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Please call us at 1-866-926-3227 to discuss your other plan options.

It reflects historical usage linked with the sites. This information is obtained from your local utility.

Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

If you live in Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674. Email: [email protected] Please contact your local utility for questions relating to all other charges on your bill.

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Please contact our customer service team for further assistance. Contact your local utility to determine any disconnection penalties that may apply.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

FAQ’s for Quebec

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

BC Sample Bill | Ontario Sample Bill

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility. All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

We offer budget-billing to our Alberta customers. Call us at 1-866-926-3227 to enroll in budget billing.

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time even when you’re away. It’s the fastest and safest way to pay your bill. Call our contact center (1-866-587-8674) to enroll your account on this plan.

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Please call us at 1-866-926-3227 to discuss your other plan options.

It reflects historical usage linked with the sites. This information is obtained from your local utility.

Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

If you live in Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674. Email: [email protected] Please contact your local utility for questions relating to all other charges on your bill.

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Please contact our customer service team for further assistance. Contact your local utility to determine any disconnection penalties that may apply.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

FAQ’s for Saskatchewan

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

BC Sample Bill | Ontario Sample Bill

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility. All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

We offer budget-billing to our Alberta customers. Call us at 1-866-926-3227 to enroll in budget billing.

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time even when you’re away. It’s the fastest and safest way to pay your bill. Call our contact center (1-866-587-8674) to enroll your account on this plan.

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Please call us at 1-866-926-3227 to discuss your other plan options.

It reflects historical usage linked with the sites. This information is obtained from your local utility.

Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

If you live in Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674. Email: [email protected] Please contact your local utility for questions relating to all other charges on your bill.

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Please contact our customer service team for further assistance. Contact your local utility to determine any disconnection penalties that may apply.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.

FAQ’s for Manitoba

No, you will continue to be billed by your utility for natural gas, the only difference will be that you will see Just Energy listed as your supplier and our toll-free phone number will appear on your bill. Click below for an example of where Just Energy charges could appear on your energy bills.

BC Sample Bill | Ontario Sample Bill

In most cases, Just Energy does not bill separately from your utility for electricity or natural gas. Just Energy’s charges will appear as a separate line item on your utility bill. Only customers in Texas, Georgia, California, and Alberta receive their bill directly from Just Energy.

Your contract with Just Energy covers your electricity and/or natural gas supply costs and JustGreen if you choose to enroll. If you choose to enroll in additional contracts, such an ecobee payment plan, you may see these charges on your bill as well. If your electricity and/or natural gas bill does not come directly from Just Energy, but from your local utility provider, you’ll receive a separate bill for your additional product contract from Just Energy.

Whether Just Energy provides your natural gas supply or not, you will still be responsible to the utility for taxes, delivery, transportation, mid-stream cost recovery and other costs billed by your utility. All natural gas customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: taxes, transmission, delivery debt retirement, uplift, congestion, storage and other service related charges. All electricity customers, regardless of if they are with a retailer or the utility will be subject to the following utility charges: regulated delivery, regulatory, debt retirement and other service related charges. As always, all electricity customers remain entitled to/bound by the Global Adjustment.

We offer budget-billing to our Alberta customers. Call us at 1-866-926-3227 to enroll in budget billing.

With our Pre-Authorized Debit plan, there is no need to fuss with envelopes or stamps to pay your energy bills. Our program ensures that your payment will always arrive on time even when you’re away. It’s the fastest and safest way to pay your bill. Call our contact center (1-866-587-8674) to enroll your account on this plan.

A smart meter automatically tracks how much electricity your home uses and when it is used. This information appears on your monthly energy bills.

If you wish to avoid On-Peak and Mid-Peak rates, you should consider alternative plans from Just Energy. Please call us at 1-866-926-3227 to discuss your other plan options.

It reflects historical usage linked with the sites. This information is obtained from your local utility.

Please contact your local utility regarding inquiries relevant to your current account balance. For information concerning your energy supply price, please contact Just Energy directly.

Please call our customer service number at 1-866-587-8674 to see if account consolidation requirements are met and we will process this request.

The GST amount on front/first page includes the sum of all GST charges on both gas and electricity charges as well as combines the admin fee. Whereas pages 2/3/4 shows GST charges on separate line items on subtotal of gas and electricity charges.

The amount varies depending on your supply plan and contract length. Contact Just Energy for more details on cancellation fees.

If you live in Alberta, most questions regarding your bill can be answered simply by logging in to your Just Energy online account. If you have any other questions regarding the commodity supply portion of your bill, please contact Just Energy using any of the following methods: Phone: 1-866-587-8674. Email: [email protected] Please contact your local utility for questions relating to all other charges on your bill.

You will receive your bill and can render payment directly with Just Energy. Consult your bill for payment options or check out our Payments page for more information. Contact your utility to determine what methods can be used to pay your bill.

Yes, like most major companies, Just Energy does use a collection agency when necessary.

Just Energy will not, nor does it have the ability to, disconnect your electricity service. If you have been disconnected, contact your utility.

Please contact our customer service team for further assistance. Contact your local utility to determine any disconnection penalties that may apply.

If you are sending us payment by mail, please send it to: Just Energy, P.O. Box 2210, Buffalo, NY 14240-2210.

Typically, energy retailers offer price protected plans (allowing you to secure your commodity supply rate for a set period of time) and variable-rate plans (where the commodity supply rate would change with the changes in market prices for a set period of time). Learn more about the benefits and why you would be interested in one plan over the other.