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Just Energy Quebec: A better natural gas provider

When you shop for energy in Quebec, rates are probably the first thing on your mind. After all, Quebec’s long winters require a dependable and affordable natural gas supply. But Quebec also boasts short but sweet summers, with an array of festivals celebrating international cuisine, history, and art throughout Montreal. If you’re lucky enough to live in this charming province, don’t spend your time worrying about unpredictable natural gas rates.

Paying a fair price for natural gas is important, but it’s not the only factor that matters in your search. Just Energy also prioritizes customer service, supports green energy, and offers a variety of term lengths.

With both low rates and dependable service from Just Energy, you’ll be free to admire a light dusting of snow on the cobbled streets of the Quartier Petit Champlain or appreciate the mist from Montmorency Falls on a summer day. However you choose to spend your time in Quebec, a natural gas plan from Just Energy will keep your focus on the present, not your energy bill.

Get competitive energy rates

Empower your Quebec business with Just Energy

Finding reliable business energy shouldn’t take valuable time away from your business goals, but often, it does. With Just Energy, it won’t. If you’re looking for affordable rates and a dedicated customer service team, call Just Energy today. An energy advisor will work with you to assess your business’s needs and find the right plan and rate.

Once you have some idea of what you’re looking for, a Just Energy expert will help you find the plan that best aligns with your needs.

Understanding deregulated energy in Quebec

Prior to deregulation, Quebec had only one natural gas utility. This utility set rates and handled both energy supply and distribution, giving customers no choice in any part of their home energy shopping process. Now, with a deregulated market, residents can choose from multiple natural gas providers. This gives shoppers the opportunity to shop for lower rates and fixed-rate contracts without compromising consistent natural gas delivery.

Ready to learn more about our plans?

Deregulated energy benefits consumers

Deregulation increases competition, which benefits shoppers. With multiple energy retailers competing for business, customers get lower rates and more extras from retailers.

In Quebec’s deregulated market, a natural gas utility still handles all transportation and distribution of natural gas. So, you’ll see two types of charges on your energy bill.

  • Supply charges are for the amount of natural gas you use each month, based on the per therm rate in your contract.
  • Delivery charges are for transportation and delivery costs incurred by the utility that delivers gas to your home. 

If you choose a fixed-rate plan from Just Energy, your supply charges will only vary based on your energy usage. Delivery charges can increase at any time depending on your utility.

Switching in four easy steps

Once you decide you’re ready to switch to Just Energy, we make the process as easy as possible. Since your utility will continue to deliver natural gas to your home, you won’t experience any delay or interruption in service when switching to Just Energy.

Ready to switch? Follow these simple steps:

  1. Call Just Energy. A knowledgeable energy advisor will help you decide on the best plan for you.
  2. Let your current natural gas retailer or utility know that you’ll be switching to Just Energy.
  3. Go skiing for the day at Tremblant or try a new Montreal restaurant—we’ll handle the details from here.
  4. Wait to receive your first bill from Just Energy. Once you receive one, you’ll know your switch is complete.

Green energy

Support green energy initiatives across North America and in your own backyard by enrolling in JustGreen Gas. Add JustGreen to any energy plan, and for a small monthly fee⁺⁺, part of your natural gas bill will be used to purchase carbon offsets from carbon pollution reduction projects like landfill gas capture systems and reforestation projects. Each month, you could offset up to 100% of the energy you use.

Fixed-rate plans

Just Energy offers a variety of fixed-rate natural gas plans to our customers, which let you lock in one affordable rate at the start of your contract. Fixed-rate plans help you avoid price hikes|| when energy costs increase. When you shop, you’ll encounter other plan types that don’t have the same rate security as fixed-rate plans.

Dedicated customer service

When you need to get in touch with us, we do our best to communicate with you however you prefer. Call or chat if you need to contact us right away. Or, fill out a form on our website with your specific question and we’ll get back to you as soon as we can. Download the Just Energy mobile app to check your energy usage or past bills, and find answers to frequently asked questions on our website, anytime.

Recognize gas leaks

Gas leaks are dangerous and can be difficult to detect. Be aware of the following signs around your property, as they could indicate a gas leak:

  • Dead or discolored plants 
  • Frozen patches of soil in otherwise warm areas, or disturbed areas of soil
  • A hissing sound or a loud roar
  • Bubbles in your water
  • The smell of sulfur or rotten eggs

If you believe you have a gas leak, leave your property immediately. Get to a safe place, and then call your gas utility as soon as possible to report the issue. 

You can also report a gas leak or other service issue through Just Energy:

⁺⁺JustGreen offsets energy usage through the purchase of renewable energy credits for electricity and JustGreen Gas offset energy usage through the purchase of carbon offsets for natural gas.