Just Energy is actively monitoring the changing situation around COVID-19 and is taking measures to ensure the health and safety of its employees. We understand that our customers are concerned in this uncertain time and want to assure them of our commitment in providing uninterrupted customer service.
During this time, Just Energy has the following recommendations:
- Access the Center for Disease Control web page for the latest information regarding the pandemic here.
- Access your account online through your My Account page to view and pay your bills, monitor your energy usage, and chat with a live Energy Advisor.
- In the event that there is an interruption in customer service at one of more of our call centers, we want to ensure our customers are prepared by participating in Just Energy’s Paperless Billing and Automatic Payment programs. Please review the following articles to get you started:
- How do I access the My Accounts page? (Click Here)
- How do I set-up automatic payments? (Click Here)
- How do I sign up for paperless billing (eBill)? (Click Here)
- If you would like to pay your bills directly by phone, please call our automated system at 1-866-268-1975.
- Because there could be longer than desired wait times to speak with an Energy Advisor, you can request them to contact you by providing your information here.
- If you would like to sign up for all communications and paperless billing to this email address, click here .
COVID-19 Relief Program Ending October 1, 2020
The State of Texas COVID-19 Relief Program, which has provided Texans assistance with their electricity bills, is coming to an end. Therefore, normal business activity, including disconnections for nonpayment, may resume October 1, 2020. If you have received a disconnection notice, you may be subject to disconnection if a payment has not been received or if a payment assistance plan has not been setup before October 1, 2020.
If your application for unemployment assistance through the Texas Workforce Commission was accepted, you have already been receiving the benefit of late fee suppression. However, effective October 1, 2020, late fees will be charged to your account if payment is not received by the due date.
Payment Assistance and Deferred Payment Plan
For your assistance with your payment, the Texas Department of Health and Human Services has information on the many assistance options for food, health, housing and more (including electricity) here. Charities and other governmental agencies can pledge to make payments on behalf of qualified customers. To learn more information about pledges, please read this article.
For short-term payment assistance, Just Energy offers Payment Arrangements to eligible customers. This will allow for extra time beyond the original due date when a down payment is paid. Similarly, if a customer has received a disconnection notice, they will still be responsible for any fees but can receive up to 10 additional days from the disconnection notice due date as long as the payment arrangement is set-up before that date. You may set-up a payment arrangement through your online account (Click here for more details).
Customers may also qualify for a Deferred Payment Plan (DPP). When signing up for a DPP, customers can pay their balance owed in monthly installments along with their regular monthly bill when a down payment is paid. If a customer has received a disconnection notice, they will still be responsible for any fees and must set-up a DPP before the disconnection notice due date. You may set up a DPP through your online account. (Click here for more details).
Read the Spanish article here / Lea el artículo en español aquí .